BCeID FAQs


The Teacher Regulation Branch (TRB) is making changes to the Certificate Holders’ Area and the Applicants’ Area found on the TRB website. On February 26, 2018, the two areas will be merged into one account area called “Your Account” with a single login page and an improved login system using a government BCeID. The integration of the two areas will make it easier for certificate holders and applicants to access and view their own information in a single place. Using a BCeID will better align with government login requirements providing increased security for your personal information. In preparation for the integration, if you do not already have a basic or personal BCeID, you are encouraged to register for one now.

Q: 
A: 

Where do I find information about a BCeID?
You can find information about and register for a BCeID at https://www.bceid.ca/.

Q: 
A: 

What type of BCeID account should I register for?
The type of BCeID you need depends on the service you want to use. Many of the services that use BCeID are listed in the directory at https://www.bceid.ca/. However, to log in to your account on the Teacher Regulation Branch (TRB) website, the minimum requirement is a Basic BCeID. A Personal BCeID is also accepted though not required. After the Certificate Holders’ Area and the Applicants’ Area are merged, you will be able to access your online account on the TRB website with either type of BCeID. Note that your online account will not be accessible with a Business BCeID.

Q: 
A: 

What information will I need to register for a BCeID?
You will need to register using your name and email address. You will then be asked to choose a user ID and password. You will also be asked to identify password reset questions in case you forget your password.

Q: 
A: 

I am not currently living in British Columbia. Do I need to register for a BCeID?
You will need a BCeID to access your online account on the TRB website. You do not need to be a British Columbia resident to register for a BCeID.

Q: 
A: 

Who do I contact if I have questions about my BCeID?
Contact the BCeID Help Desk at 1 888 356-2741 (Canada and USA toll free), 604 660-2355 (within the Lower Mainland or outside Canada and USA), or visit the website at https://www.bceid.ca/ to access the online form.

Q: 
A: 

What is the name of the new account area and how can I access it?
The account area is called “Your Account” and you will be able to access it from the grey bar at the top of any page on the TRB website. It will replace the current links that exist for “applicants” and “certificate holders.”

Q: 
A: 

I have registered for a BCeID, but I am unable to access my account on the TRB website.
The current login credentials that you use to access either the Applicants’ Area or the Certificate Holders’ Area will be valid until the two areas are merged into one account area. After the areas are merged, you will be required to login with your BCeID. If you are unable to access your account on the TRB website with your BCeID, contact the Teacher Regulation Branch at 604 660-6060 (Metro Vancouver) or 1 800 555-3684 (with Canada and USA).

Q: 
A: 

When will I be able to access “Your Account” on the TRB website?
“Your Account” will be accessible on Tuesday, February 27, 2018. Please note that in preparation for the implementation of “Your Account,” the Applicants’ Area and the Certificate Holders’ Area will not be accessible on Monday, February 26, 2018.


Find out more about BCeID:

  • Register for a Basic BCeID  (Select this External Link to be transferred from the TRB website to the Basic BCeID Registration page.)


  • BCeID Privacy Policy  (Select this External Link to be transferred from the TRB website to BCeID’s Privacy Policy.)

  • Learn more about BCeID  (Select this External Link to be transferred from the TRB website to the BCeID site.)