Once the Commissioner for Teacher Regulation receives a complaint or report, he will conduct a preliminary review and will determine whether:
- To take no further action if certain considerations set out in the Teachers Act apply, for example if the complaint is not within the jurisdiction of the Commissioner, or was made in bad faith
- To defer acting on the matter if it is being addressed in another process, by a school district, independent school authority, or criminal proceeding, until that process is concluded
- To make or accept a proposal for a consent resolution agreement, or
- To initiate an investigation, which may lead to a citation or a hearing.
The Commissioner will advise the certificate holder and the person who made a report or complaint of the outcome of the preliminary review. If the outcome is the initiation of an investigation, then any employer school district or independent school authority will be notified.